Frequently Asked Questions

How does Boozer work?

Like magic. Just open the app, browse, add, and order. From there, your courier will begin your delivery. You’ll see your order status every step of the way until it arrives directly at your door.

Where is Boozer available?

Boozer currently operates in Toronto, Canada and delivers from Keele to Vic Park, and from St Clair to the Water. If you live outside that area, then vote! Just download the app, enter your address, and hit the ‘Vote’ button. We use this to determine where to expand next.

How much does Boozer cost?

Boozer charges a $10 delivery fee, plus a 15% surcharge. We’ve built a user-friendly interface that we want to grow and maintain, so right now the way we do this is by adding a surcharge. The delivery fee and tips go right to our couriers (who work very hard). We will be looking at different opportunities to cut cost as we understand our business better.

How long does Boozer take to deliver?

Boozer strives to deliver your order as quickly as possible. Our goal is to complete deliveries within one hour of being accepted. Delivery times may vary depending on the time of day, day of week, and weather conditions.

Are there any delivery minimums?

There are no delivery minimums. There are also no maximums! Want to order a few drinks for the night? We’ve got you covered. Want to order a bunch of drinks for the week? We’ve got you covered there too.

What are Boozer's operating hours?

Short answer: Boozer generally operates from 10am to 11pm Monday to Saturday, and until 7pm on Sunday. Long answer: Boozer is able to deliver within an hour any LCBO’s nightly closure. Different stores have different hours so it varies. Whenever possible, we redirect our couriers to stores that are open later, so we can serve you better.

Where do tips go?

100% of the tips go directly to your courier. They bust their buns.

Who do I contact when I have an issue with my order?

If there’s any issue with your order, email support@boozer.delivery and we’ll get back to you promptly

Can I cancel or make changes to my order?

If you need to make a change or cancel your order, please email us immediately at support@boozer.delivery.. We will make every attempt to assist you prior to your order being processed and, if your order hasn't been picked up, we will cancel your order. Unfortunately, we are not able to cancel orders that have been picked up.

What if the item I requested is out of stock?

Boozer maintains accurate inventory information, but sometimes the last remaining item is purchased while a delivery is in progress. If this happens, your courier will give you a call to discuss substitutes.

What if items in my order are damaged or missing?

When receiving your order, do a check before signing for it. If you find that items are missing or damaged, email support@boozer.delivery and our support team will find a resolution.

Who can accept my order?

Anyone at your house or unit can accept your order, provided they are over 19 years of age. It’s Boozer’s policy to ID all customers to avoid running afoul of authorities.

Is ID required?

A valid government-issued photo ID must be presented upon delivery in order to receive your order. If the order recipient is not over 19 years of age, the products purchased will be returned to the retailer. You will be refunded the full order value, but the delivery charge will stick.

I missed my delivery, now what?

All missed deliveries are returned to the retailer. You will be refunded the full value of your order, but because this requires a courier to return the product you will still be charged the delivery fee. If you have any questions, please contact us at support@boozer.delivery.

I forgot my password, how do I reset it?

Just open the app, navigate the to account screen, tap ‘Login | Sign up’ and then hit the 'Forgot Password' button. You’ll receive an email with a password reset link. If you are having difficulties, please contact support at support@boozer.delivery.

How do I update my Contact Info and Billing Information?

You can do this on the Checkout screen of the app. To get to this screen, create an order but stop before placing it. If you have any questions, please contact us at support@boozer.delivery.

How do I track my order?

Once you’ve placed an order, you can track it by tapping the clock icon in the navigation banner.

Where can I learn about special promotions, events, etc?

Follow us on social media! Boozer is active on Twitter, Instagram, and on Facebook. If you create an account, we'll also sign you up for our marketing email list where we send promotions throughout the year.

Boozer’s confrontation policy.

Our courier’s are the lifeblood of our operations, but they’re also on the front lines. Their safety is our top priority, and we strive to ensure they are free from harassment. Should our couriers be met with aggression or hostility they will leave the premises, and report the incident. Appropriate action will be taken by us from there.

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